Privacy Policy

Home of the Reach & Wash® System

Privacy Policy

The security of your personal data is important to us. In our privacy policy below we have outlined the data collected about you via our website and how we use this data.

This privacy policy sets out how Ionic Systems uses and protects any information that you give Ionic Systems when you use this website. This policy also explains your rights under the Data Protection Act and General Data Protection Regulation.

Ionic Systems is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website, you are accepting and consenting to the practices described in this policy.

What data do we obtain from you?
When you visit our website you have the option of registering and logging into enable us to enhance your online experience. When registering your personal data is stored and safeguarded:

For website shop users:

It allows access to previous order details, store loyalty card information, modify billing/shipping information. We also store ecommerce transactional information for our own financial records.

For Catalogue access:

It allows access to download the latest catalogues and receive hard copies in the post.

Visitors also have the option to give consent to subscribe to the Ionic Systems News updates via our website, we collect the following personal information for the purpose of correctly sending the Newsletter to you by e-mail: your E-mail Address. For text messaging: your Phone Number and for physical newsletters/brochures: your Title, Forename, Surname and Address. If you are under 16 you should ask permission from a parent or guardian to subscribe to the Ionic Systems News updates. Your subscription information is stored on a database, personal data stored on this database is only used for the purpose of subscribing to the Ionic Systems news updates and receiving information on offers and promotions and brochures etc. Technical security measures are taken to ensure the security of your data.

Online contact form
When you contact our Customer Services Department via our online website form, we collect, store and safeguard the following personal information for the purpose of providing you with swift and accurate correspondence regarding any queries that you might have: Name, Surname, Company, email, phone number. We collect more than one means of contact to enable us to deal with your query as efficiently as possible.

Telephone
When you contact our Customer Services Team we will collect sufficient personal data for the purpose of providing you with swift and accurate correspondence regarding any queries you may have. We may collect more than one means of contact to enable us to deal with your query as efficiently as possible.

Links
Our website may contain links to other sites which are not owned and controlled by Ionic Systems Ltd. The privacy policies of the operators of these sites may differ from those of Ionic Systems Ltd. Therefore we cannot accept responsibility for the manner in which data is collected, stored and used by these operators.

Cookies

The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customers needs.

Overall, cookies helps us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

The use of cookies is an industry standard, and most websites use them to provide useful features for their customers. Cookies in themselves do not personally identify users, although they do in users’ computers. Most Browsers are initially set up to accept cookies. If you prefer you can set your system to refuse cookies. However, you may not be able to take full advantage of a website if you do so.

How to enable and disable cookies

Step 1 – Launch Internet Explorer, click the little cog in the right hand corner.

Step 2 – Select Options

Step 3 – Chose the Privacy Tab and click the advanced button.

Step 4 – On the next screen, select block for both first party and third-party cookies.

Step 5 – Click OK, then close the windows.

This site uses cookies
Some of these cookies are essential, while others help us to improve your experience by providing insights into how the site is being used.

Necessary Cookies
Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences. 

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google analytics uses text files which are stored on your computer (“cookies”) to enable analysis of users’ website use. Information created and collected by the cookie regarding users’ use of this website will generally be transmitted to and stored on servers in the USA.

Users can prevent the use of cookies by adjusting their browser settings accordingly. However, please note that some functions of this website may not be available to their full extent in this case.

The third party vendor, Google, whose services we use will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to make special offers and continue to market our services to those who have showed interest in our product and services. 

More information about cookies and how our website works
A cookie is a text-only string of information that is passed to your computer’s hard disk through your web browser, so that the website can remember who you are. Cookies cannot be used by themselves to identify you. A cookie will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number.

The data collected will not be used to determine your personal identity or to create a link to the pseudonym under which your profile is generated without your explicity permission.

Like many websites, our website also uses cookies in order to provide you with a more personalised web service. If you also do not wish to receive these cookies then you can modify your web browser to refuse cookies, or to notify you when you receive a new cookie. However, you may not be able to use all of the interactive features of our website if these cookies are disabled, and so in order to enjoy the site to its fullest we recommend that you leave them switched on.

Policy changes
Any changes to this privacy policy will be posted on this website and take effect immediately.

Your rights
You have a right to access the personal data that is held about you.

Data Retention

We will normally retain your personal data for a 7-year period. Under certain circumstances this period may vary to meet legal obligations.

How We Share Your Personal Data

If you select the pay by Fundsza option at the checkout, you will be directed to Kennet Equipment Leasing Limited, who will process your data  Kennet Equipment Leasing Limited will either look to fund the finance option themselves or share the information with a funder.

In order to approve your Finance application Kennet or one of chosen funders will supply your personal information to credit agencies and the Credit Reference Agencies (CRAs) will give the funders or Kennet information about you such as about your financial history. Kennet and the funders do this to assess credit worthiness, product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity.

Kennet and the funders will continue to exchange information with the CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. Your data will also be linked to the data of your spouse, any joint applicants or other financial associates.

The personal information you have shared will also be shared with fraud prevention agencies who will use it to prevent fraud and anti-money laundering and verify your identity. If fraud is detected you could be refused certain services, finance or employment.

The identities of the CRAs, their role, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRA’s are explained in more detail using the following links.

If you wish to request a copy of any information that is held about you or ask us to make any changes necessary to ensure that it is accurate and kept up-to-date, please write to the below address:

Ionic Systems
Westerngate
Hillmead Enterprise Park
Swindon
SN5 5WN
UK

Contact

Should you have any queries regarding the above privacy policy, please email us at info@ionicsystems.com

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